Return policy

Return Policy of Matchtopis

Effective Date: March 31, 2025

Website: https://matchtopis.com
Hotline: 847-710-0265
Address: 524 W 57th St, New York, NY 10019
Email: contact@matchtopis.xyz

At Matchtopis, your satisfaction is our priority. If for any reason you’re not happy with your purchase, we offer a flexible and straightforward return policy. Please read the guidelines below to ensure a smooth and hassle-free return process.

1. Eligibility for Return

To be eligible for a return, the following conditions must be met:

  • The item must be in its original, unused condition.

  • The item must be returned with all original packaging, labels, and accessories.

  • Returns must be requested within 30 days of receiving your order.

Non-Returnable Items: Certain items are non-returnable, including:

  • Final sale or clearance products

  • Personalized or custom-made products (unless defective or damaged)

  • Perishable goods (e.g., food, plants)

These items will be clearly marked as non-returnable on the product page.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact Us: Reach out via email at contact@matchtopis.xyz or call our customer service hotline at 847-710-0265 to inform us of your intent to return the item(s).

  • Provide Details: Include your order number, the item(s) you’re returning, and the reason for the return.

  • Return Instructions: Once your return request is approved, we will send you detailed instructions on how to return the item(s).

3. Return Shipping

  • Return Shipping Costs: The customer is responsible for return shipping, unless the item was damaged, defective, or sent incorrectly.

  • Recommended Shipping Methods: We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of your items. Matchtopis is not responsible for items lost or damaged during return shipping.

4. Refunds

  • Processing Time: Once we receive and inspect the returned item, we will process your refund. Please allow 7-10 business days for your refund to be issued to your original payment method.

  • Payment Methods: Refunds will be processed to the same account or method used for the original purchase (e.g., credit card or PayPal).

  • Shipping Fees: Shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged item).

5. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange an item, you must:

  • Return the original item for a refund.

  • Place a new order for the desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Provide us with photos of the item and its packaging, and we will gladly offer you a full refund or replacement. In this case, we will also cover the return shipping costs.

7. Non-Returnable Items

The following items are non-returnable:

  • Final sale or clearance items

  • Personalized products (unless defective or damaged)

  • Perishable items (e.g., food, plants)

  • Gift cards or downloadable software products

Please review product descriptions carefully before purchasing to ensure that your item is eligible for return.

8. Customer Service

If you have any questions or concerns regarding your return or need assistance, please don’t hesitate to contact us:

Our customer service team is committed to resolving any issues and ensuring your satisfaction with our products.

9. Changes to the Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page, with the updated effective date. We recommend reviewing this policy periodically to stay informed about any updates.

Thank you for choosing Matchtopis! We are committed to providing you with an exceptional shopping experience and appreciate your business.