Sales policy

  1. Introduction

Welcome to Vietnamese Traditional Cake. Our Sales Policy outlines the terms and conditions for purchasing our traditional mooncake products. By placing an order with us, you agree to abide by these policies.

  1. Product Information

We strive to provide accurate and detailed information about our mooncakes, including descriptions, ingredients, and pricing. However, we do not guarantee that all information is error-free or that products will be available at all times. All product details are subject to change without notice.

  1. Ordering Process
  • Placing Orders: Orders can be placed through our website. Select your desired mooncakes, add them to your cart, and proceed to checkout.
  • Order Confirmation: After placing an order, you will receive an email confirmation with your order details and a tracking number once your order has shipped.
  • Order Changes: Requests to modify or cancel an order can be made before the order is processed. Once an order is in process or has been shipped, changes cannot be guaranteed.
  1. Pricing and Payment
  • Pricing: All prices are listed in USD and are subject to change without prior notice. The price charged for the mooncakes will be the price in effect at the time of order placement.
  • Payment Methods: We accept major credit cards, PayPal, and other secure payment methods. All transactions are processed through secure payment gateways.
  • Sales Tax: Sales tax will be applied where applicable based on the shipping address.
  1. Shipping and Delivery
  • Shipping Costs: Shipping costs are calculated based on the shipping method selected and the destination. These costs will be displayed at checkout.
  • Delivery Times: Estimated delivery times will be provided at checkout and are based on the shipping method chosen. Vietnamese Traditional Cake is not responsible for delays caused by third-party carriers.
  • Shipping Restrictions: We currently offer shipping within the United States. For international orders or specific shipping questions, please contact our customer service team.

This policy ensures that all transactions are transparent and efficient for both the shop and customers. Let me know if you’d like to add any details!