Terms and Conditions

  • Acceptance of Terms
    By accessing or using the Vietnamese Traditional Cake website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website or services.

  • Intellectual Property
    All content on the Vietnamese Traditional Cake website, including but not limited to text, graphics, logos, and images, is the property of Vietnamese Traditional Cake and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without prior written consent.

  • Product Information and Availability
    We strive to ensure that all product information, including descriptions, images, and pricing, is accurate and up-to-date. However, we do not guarantee that any information is error-free or that mooncakes will be available at all times. Vietnamese Traditional Cake reserves the right to modify or discontinue products without prior notice.

  • Pricing and Payment
    All prices listed on the Vietnamese Traditional Cake website are in USD and are subject to change without notice. Payment is required at the time of purchase, and we accept major credit cards, PayPal, and other secure payment methods. Transactions are processed through secure payment gateways.

  • Order Confirmation and Processing
    Upon placing an order, you will receive an email confirmation with details of your mooncake purchase. Orders are processed within [X] business days, and you will receive a tracking number once your order has shipped. We are not responsible for delays caused by third-party carriers.

  • Shipping and Delivery
    Shipping costs and delivery times vary based on your location and the shipping method selected. Vietnamese Traditional Cake is not responsible for any delays or issues caused by the shipping carrier. Any additional customs or import duties are the responsibility of the customer.

  • Returns and Refunds
    Our return policy allows for returns within 30 days of purchase for unopened mooncakes in their original condition. Refunds will be processed to the original payment method once we receive the returned item. For detailed return instructions, please refer to our Returns Policy section on the website.